Before you send them in for repair, watch this video: Maybe you are able to fix them yourself...
Repairs
If you find that you can't fix them your self:
Send entire pair along with $3.00 (no checks) for return shipping to:
StoneyStraps.com
27943 Seco Cyn Rd 140,
SantaClarita, CA 91350
Payment Methods Accepted
We accept VISA, MasterCard, American Express, Discover Card, PayPal, Google Checkout, personal checks, cashier's checks, and money orders. Most personal and company checks may be held up to 5 business days for processing. (STONEYSTRAPS) will appear on your next credit card statement.
Ordering & Payment Issues
Q: How come when I enter my credit card info, my card is rejected?
A: There may be a few reasons why your card has been rejected!
If a mistake was made, the order error will normally tell you what the problem was or:
1. Make sure you entered your billing address exactly as it appears on your credit card statement.
2. Make sure you put in the CVV Number which appears on the back of your card or on front depending which card you are using.
3. Make sure the card is either Amex, Visa, MasterCard, or Discover.
4. The IP Address did not match the credit card city & state.
Shipping Methods & Rates
StoneyStraps.com uses United States Postal Service (USPS) & United Postal Service (UPS) as the primary carriers for all our items. Our shipping schedule is calculated on the ACTUAL WEIGHT and SIZE of your shipment. Shipping and handling charges will be applied to all orders placed. We charge only ONCE for shipping and handling, for the entire order.
Sales Tax
Only orders that are shipped to addresses in California are subject to state sales tax. Sales tax is charged on the products purchases and also on the shipping and handling amount.
Return Policy
If for any reason you are not satisfied with your purchase, please inform us at Return with RMA only to obtain an RMA number within 7 days. Exchanges for a different style or size will be shipped both ways at buyers expense.
Adding Items To Your Cart
You can add items to your shopping cart by either using our search engine to find the item(s) that you wish to purchase or by browsing through our categories and/or our website. Once you find an item(s) you'd like to buy, simply hit the (add to cart) button closest to the item(s) you are interested in to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, update quantity, delete an item, continue shopping, empty the shopping cart, or check out.
Removing Items From Your Cart
You can delete an unwanted item from your shopping cart by clicking the "Delete Item" icon located within the shopping cart at the far right of each row. If you want to delete all items from your cart, you need to press the "Empty Cart" button located below the shopping cart.
Is Your Information Secure?
Your order is secured! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from beginning to end.
Unauthorized Purchases
In the highly unlikely event that you discover unauthorized charges by "STONEYSTRAPS" on your credit card statement within 60 days of your purchase on the StoneyStraps.com website, here's how you can redeem your claim:
Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee (normally $50).
If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at StoneyStraps.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:
- Your name
- Daytime phone number
- Billing address
- A copy of the credit card statement in question (please circle fraud charges)
-Proof of your credit card company's fraud determination and liability fee
- A description of the incident
If you are unable to recall making a purchase from us and have what appears to be an unauthorized charge, please contact Customer Service. If the investigation of the charge turns out to be fraudulent, you will be issued a full refund for the amount of the purchase.
Chances are you or a member of your family used your credit card to purchase one or more of our products. To help you recall when you may have made a purchase from us, please enter your email address in our Track Your Order area to view all orders made by you.
Product Warranty
We tailor our products to the need of the general public and all products are tested thoroughly before release.
